"A very interactive course with good practical work. It really made me think about managing my contact with clients. I think that the plans and ideas given will impact on the way I run my accounts"
“A great course that has given me a new lens through which to view Client Relationship Management. Loads of really practical ideas and strategies that I can put in place immediately and lots of food for thought as to what building client relationships really means and why it matters”
"The course opened a forum for sharing experiences from different client relationships. It determined everyone's objectives and what their needs were before launching into the presentation slides”
“The course helped me learn how to prepare for negotiation situations and to think about having something to offer as a compromise, rather than just giving in”
“A must for anyone dealing with stakeholders without a research background”
“Barbara was very open and approachable and had the respect of the room”
“A really engaging and interactive training session that I’ll be able to put into practice in my job”
“A sound and clear methodology for developing client relationships”
“Engaging, insightful and thought provoking. A gentle intro to soft business development”
“A very useful overview of the different facets involved in negotiation”
"Barbara was enthusiastic and passionate all day. My expectations were exceeded".
“Barbara has worked closely with me for a number of years and rolled out a fantastic 4 part in-house training series helping me to increase the commercial awareness and skills of my junior and mid-level teams. With an in-depth knowledge of the MR industry she made a huge impact”
“The training was well-paced with a good structure. The story became clear throughout and key takeaway aspects were reinforced, making sure they would stick. We had time to ask questions and encouraged to think about how we could apply each section to our organization and business challenges. I really enjoyed the course and can't wait to apply the practical advice! It can drive a change in your behaviour if you let it, which will benefit not only your organization, but your clients also. Many thanks, Barbara!”