Getting More Business from Clients
This course can be tailored for junior executives who are new to client handling or for senior level managers and directors whose role is to develop and retain clients. It shows how effective and proactive communications are the foundations for building strong relationships with clients. It also shows how a relationship building and management approach can secure an ongoing pipeline of business with existing, occasional, lapsed and even new clients.
On completion, delegates have a practical understanding of how to:
AVAILABLE COURSE MODULES
The value of information and understanding client needs:
Driving the relationship through ongoing communications:
The dynamics of communicating confidently with clients:
Assertiveness and managing conflict: